Providers may call Medi-Cal toll-free at 1-800-423-0507.
When calling for information or inquiries it is important that the dental office be prepared with the following proper information, where applicable.
- Patient Name
- Patient Medi-Cal Identification Number
- Billing Provider Name
- Medi-Cal Provider Number
- Type of Treatment
- Amount of Claim or TAR
- Date Billed
- Document Control Number
- Check Number
The Telephone Service Center Representatives are available to answer phone calls between 8:00 a.m. and 5:00 p.m., Monday through Friday.
Patient history, claim/TAR status, or financial information can be accessed between 2:00 a.m. and 12:00 midnight, seven days per week, using the automated Interactive Voice Response system.
General program information is available 24 hours a day, seven days a week, using the automated system.
Provider Toll-Free Menu Options, and instructions for using the automated system are detailed in the Medi-Cal Provider Manual.
For automated messages providing member eligibility information, call the Automated Eligibility Verification System (AEVS) at 1-800-456-2387. When prompted, enter the information found on the Member Identification Card (BIC ID).
For assistance with the eligibility message, the Point of Service (POS) device, or the Medi-Cal web site, call the POS/Internet Help Desk at 1-800-541-5555.
For questions, comments, or feedback about the program, contact us at DCALInfo@delta.org.
To report any website technical problems or issues, contact us at DCALWebMaster@delta.org.