Provider Telephone Service Center

Providers may call Medi-Cal toll-free at 1-800-423-0507.

When calling for information or inquiries it is important that the dental office be prepared with the following proper information, where applicable.

  • Patient Name
  • Patient Medi-Cal Identification Number
  • Billing Provider Name
  • Medi-Cal Provider Number
  • Type of Treatment
  • Amount of Claim or TAR
  • Date Billed
  • Document Control Number
  • Check Number

The Telephone Service Center Representatives are available to answer phone calls between 8:00 a.m. and 5:00 p.m., Monday through Friday.

Patient history, claim/TAR status, or financial information can be accessed between 2:00 a.m. and 12:00 midnight, seven days per week, using the automated Interactive Voice Response system.

General program information is available 24 hours a day, seven days a week, using the automated system.

Provider Toll-Free Menu Options, and instructions for using the automated system are detailed in the Medi-Cal Provider Manual.


For automated messages providing member eligibility information, call the Automated Eligibility Verification System (AEVS) at 1-800-456-2387. When prompted, enter the information found on the Member Identification Card (BIC ID).

For assistance with the eligibility message, the Point of Service (POS) device, or the Medi-Cal web site, call the POS/Internet Help Desk at 1-800-541-5555.

Other Services

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