Attention! Due to an outage, the Medi‑Cal Dental Telephone Service Center (TSC) and the Gabby Interactive Voice Recognition (IVR) system are currently unable to check Member and Provider data. At this time, TSC can assist with general questions only. We apologize for the inconvenience and are actively working to restore full system functionality. This notification will be updated once systems are fully restored.
Attention! The 2026-2027 California State Budget has passed
The scheduled elimination of routine dental benefits for certain adult populations, the discontinuation of Proposition 56 supplemental payments, and the removal of Prospective Payment System (PPS) per-visit rates for specific clinic encounters not eligible for federal financial participation (FFP) provided to certain Medi-Cal members based on their immigration status have been delayed from
July 1, 2026
, to July 1, 2027.
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Medi-Cal Dental Provider Participation Survey

Please take a moment to respond to a Provider Participation Survey and help us improve our service to you.

Medi-Cal Dental Provider Customer Service Satisfaction Survey

Please take a moment to respond to a Provider Customer Service Satisfaction Survey and help us improve our service to you.

Disaster Assistance to Evacuated Members and Dental Offices

The Department of Health Care Services will allow member and provider processing exceptions to expedite the replacement of removable dental appliances for those impacted by the recent winter storms in California. If you are impacted by the winter storms, please call the Provider Telephone Service Center at 1-800-423-0507 for more information about replacement of dental appliances.

New Enterprise Fund Transfer (EFT) Process

Effective December 1, 2022, the Department of Health Care Services (DHCS) is required to change its internal wire transfer process with the State Controller's Office, which will result in a one-week delay of provider payments being issued. This process change applies to all CalAIM and FFS claims. Weekly and monthly payments will be issued on Tuesdays. If a holiday falls on a Monday, payments may be delayed until the following Wednesday or Thursday.

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